Service Desk Analyst - Remote

Overview

The Service Desk Analyst provides end-user support, assists in creating documentation for recurring tasks, and helps set up user accounts while diagnosing and resolving technical problems.

In Short

• Perform day-to-day support work for end users.
• Create and delete user accounts.
• Assist with ad hoc projects and backup support for the US Support team.
• Work closely with Helpdesk, Desktop Technology, and ATS teams.
• Diagnose and troubleshoot basic and moderate technical problems.
• Operate under defined processes and procedures.
• Make decisions regarding short-term priorities and work activities.
• Work during night shifts.
• Provide excellent customer service.
• Collaborate with team members effectively.

Requirements

• BS in IT or related field.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access).
• Experience with Office 365 and Microsoft Exchange.
• Knowledge of Windows 7 and Windows 10.
• Familiarity with Active Directory and ServiceNow ticketing system.
• Experience with Virtual Machines and Citrix.
• Excellent customer service and communication skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Basic understanding of IT and insurance terminology preferred.

Benefits

• Competitive pay.
• Comprehensive benefits package.
• Access to professional development programs.
• Culture that encourages innovation and collaboration.
• Opportunities for professional growth.
• Fun company events.