Service Desk Analyst - Remote

Overview

The Service Desk Analyst plays a pivotal role in providing support to Aledade end-users and their technology needs, addressing user support tickets, and offering assistance for on-site technology issues.

In Short

• Manage incoming service requests using JIRA Service Desk.
• Triage and analyze IT-related issues.
• Provide in-person and remote support to end-users.
• Manage user accounts and hardware provisioning.
• Support Audio/Visual equipment for onsite meetings.
• Coordinate hardware servicing and repairs.
• Assist in implementing software standards.
• Maintain clear communication with end-users.
• Support large events and retreats from IT and AV perspective.
• Document knowledge and processes.

Requirements

• 2+ years of Service Desk Support Experience.
• Associate’s Degree or equivalent experience in IT.
• Preferred certifications: Google IT Support, ITIL Foundations, CompTIA A+, Network +, Apple certifications.
• Experience with Active Directory and Okta.
• Knowledge of Jamf Pro and Intune.
• Experience with AV equipment management.
• Ability to support large events and retreats.
• Knowledge document creation experience.

Benefits

• Opportunity to work in a hybrid environment.
• Engagement in diverse technology support tasks.
• Collaboration with a dedicated IT team.
• Professional development opportunities.
• Support for work-life balance.