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Service Desk Analyst - Remote

Posted 17 weeks ago
Customer Service
Full Time
Spain, Argentina

Overview

The Service Desk Analyst is responsible for providing technical support and resolving issues related to hardware, software, and network for end users, ensuring effective communication and problem-solving.

In Short

  • First point of contact for technical issues.
  • Provide support for computer, application, and hardware issues.
  • Identify and resolve routine technical problems.
  • Coordinate with other teams to resolve user problems.
  • Work with ticket platforms and SLAs.
  • Support both remotely and on-site.
  • Suggest improvements on procedures.
  • Excellent communication skills required.
  • Customer-oriented approach.
  • Fluent in English; Spanish is a plus.

Requirements

  • Studies in Technical education related to IT management.
  • Previous experience in a similar role.
  • Good understanding of computer systems and tech products.
  • Ability to diagnose and resolve technical issues.
  • Familiarity with operating systems (Windows, Linux, MacOS).
  • Experience with System Administration tools.
  • Excellent communication skills.
  • Customer-oriented and cool-tempered.

Benefits

  • Flexible, remote-first dynamic culture.
  • Travel, health, and learning benefits.
  • Work with a diverse global team.
  • Opportunity to impact millions of lives.
  • Develop an international career.
Dlocal logo

Dlocal

dLocal is a leading payments platform that empowers major global brands to collect payments across 40 emerging markets. By acting as both a payments processor and a merchant of record, dLocal facilitates seamless payment expansion for its clients, which include industry giants like Netflix, Amazon, Nike, Facebook, and Google. The company boasts a diverse team of over 900 professionals from more than 25 nationalities, fostering a flexible, remote-first culture that emphasizes collaboration, innovation, and customer-centric solutions. Joining dLocal means being part of a dynamic environment that is dedicated to tackling challenges and making a significant impact on millions of people's daily lives.

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