Service Desk Analyst - Remote

Overview

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our growing team.

In Short

• Provide first-level support to clients.
• Troubleshoot and resolve technical issues.
• Assist with hardware, software, and network systems.
• Join a growing team at Centorrino Technologies.
• Be part of a recognized Great Place to Work.
• Contribute to redefining customer experience.
• Work in a supportive community environment.
• Engage with clients to ensure satisfaction.
• Help enhance the overall service desk operations.
• Participate in ongoing training and development.

Requirements

• Experience in technical support roles.
• Strong troubleshooting skills.
• Knowledge of hardware and software systems.
• Familiarity with network systems.
• Excellent communication skills.
• Ability to work in a team environment.
• Customer-focused mindset.
• Adaptability to changing environments.
• Problem-solving abilities.
• Willingness to learn and grow.

Benefits

• Recognition as a Great Place to Work.
• Supportive team culture.
• Opportunities for career growth.
• Engaging work environment.
• Focus on employee well-being.
• Training and development programs.
• Competitive salary package.
• Work-life balance initiatives.
• Access to modern technology.
• Community involvement opportunities.