IT Service Desk Analyst - Remote

Overview

As an IT Service Desk Analyst at Centorrino Technologies, you will provide first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems, while delivering exceptional customer service.

In Short

• Provide technical support to clients as the first point of contact.
• Resolve tickets through troubleshooting or escalation.
• Communicate with customers via phone, email, and chat.
• Work on a shift basis covering hours between 7am and 7pm, Monday to Friday.
• Demonstrate epic customer service skills.
• Show passion for helping others and a thirst for knowledge.
• Communicate technical information clearly.
• Possess strong analytical and problem-solving skills.
• Seek opportunities for improvement.
• Participate in a hybrid working model.

Requirements

• Strong customer service orientation.
• Ability to troubleshoot technical issues.
• Excellent communication skills.
• Time management capabilities.
• Analytical mindset.
• Willingness to collaborate with teams.
• Adaptability to a hybrid working environment.

Benefits

• Hybrid working model with team anchor days.
• Extensive training and development opportunities.
• Discounts and benefits to maximize financial well-being.
• Choice of IT equipment for work success.
• Fun team events to foster engagement.