IT Service Desk Analyst - Remote

Overview

As an IT Service Desk Analyst, you will be part of a dedicated team focused on providing exceptional customer service and technical support to users, ensuring a positive experience with technology.

In Short

• Passion for helping people and solving technical challenges.
• Working knowledge of hardware and software support.
• Strong communication skills in English.
• Customer-service oriented mindset.
• Experience in remote support is preferred.
• Industry certifications in Microsoft 365 or networking preferred.
• Manage user accounts and devices in Microsoft 365.
• Focus on continuous improvement and team collaboration.

Requirements

• Experience with Windows and Mac laptops.
• Knowledge of Microsoft Office, SharePoint, Slack, and Teams.
• Understanding of network infrastructure and security.
• Ability to guide non-technical users.
• Experience in a contact center or support environment.
• Proactive approach to problem-solving.

Benefits

• Opportunity to work in a dynamic team environment.
• Focus on continuous learning and development.
• Supportive company culture emphasizing teamwork.