Customer Experience Technician - Remote

Overview

The Customer Experience Technician at PAR Technology Corporation is responsible for delivering exceptional service and support to customers, ensuring they receive the best experience possible while resolving hardware, software, and network issues.

In Short

• Join a leading company in restaurant technology.
• Be the face of the company to customers.
• Troubleshoot and resolve technical issues.
• Provide quality customer support both in-person and over the phone.
• Perform preventative maintenance and hardware replacements.
• Manage inventory of parts and tools.
• Train customers on PAR products.
• Work remotely from New Jersey.
• Flexible hours including after-hours support.
• Potential travel for service requests.

Requirements

• Customer-focused with a passion for service.
• Critical thinking and decision-making skills.
• Self-motivated and disciplined.
• Minimum 2 years experience with microprocessor-based equipment.
• Experience in inventory management.
• Ability to train others on technical products.
• Familiarity with network cabling.
• Willingness to travel as needed.
• Clean driver’s license required.
• Ability to lift 50lbs and work with ladders.

Benefits

• Work for a recognized leader in restaurant technology.
• Opportunity to grow and develop in a dynamic environment.
• Be part of a team that values customer service excellence.
• Flexible work hours and remote work options.
• Training and development opportunities.