Remote Otter LogoRemoteOtter

Manager, Customer Experience Technical - Remote

Posted 6 weeks ago

Overview

As the Manager, CX Technical, you will oversee a team of CX Representatives, ensuring exceptional customer experiences and effective customer service workflows.

In Short

  • Lead a team of Customer Experience Representatives.
  • Ensure team members are trained in best practices.
  • Evaluate and improve customer service workflows.
  • Handle escalated customer issues collaboratively.
  • Develop metrics and KPIs for customer service performance.
  • Collaborate with stakeholders to enhance customer experience.
  • Provide up-to-date information on products and services.
  • Motivate and coach team members for high performance.
  • Align CX objectives with strategic goals.
  • Work remotely within the UK.

Requirements

  • Minimum of 7 years of related experience.
  • 1-2 years of people management experience preferred.
  • Strong leadership and team management skills.
  • Experience in talent management.
  • Demonstrated stakeholder management skills.
  • Strong communication and interpersonal skills.

Benefits

  • Opportunity to work in a collaborative environment.
  • Remote work flexibility.
  • Engagement in strategic customer experience initiatives.
  • Professional development opportunities.
  • Supportive company culture focused on simplicity and honesty.

Similar Jobs:

C.W.W.P.P.C

Customer Experience Manager - Remote

Careers with WM Partners' Portfolio Companies

3 weeks ago

The Customer Experience Manager will optimize the online customer journey and enhance customer satisfaction for Primal Harvest.

E-commerce
Customer Experience
Data Analysis
Customer Journey
USA
Full-time
Customer Service
METRO-MAKRO logo

Customer Experience Manager - Remote

METRO-MAKRO

3 weeks ago

The Customer Experience Manager will lead initiatives to enhance customer satisfaction and manage a team focused on delivering an exceptional customer experience.

Customer Experience
Satisfaction Analysis
Project Management
Team Management
France
Full-time
Sales / Business
Bennie logo

Customer Experience Manager - Remote

Bennie

7 weeks ago

The Customer Experience Manager is responsible for enhancing customer satisfaction and retention through exceptional service delivery.

Customer Satisfaction
Benefit Consulting
Relationship Management
Analytical Skills
Worldwide
Full-time
Customer Service
80000 - 110000 USD/year
Bennie logo

Customer Experience Manager - Remote

Bennie

15 weeks ago

The Customer Experience Manager at Bennie is responsible for enhancing customer satisfaction and retention through exceptional service delivery.

Customer Experience
Benefit Consulting
Relationship Management
Analytical Skills
Worldwide
Full-time
Customer Service
USD80000 - USD90000/year
Rain logo

Customer Experience Manager - Remote

Rain

19 weeks ago

Join Rain as a Customer Experience Manager to enhance client support and drive operational improvements in a fast-paced fintech environment.

Customer Support
Client Experience
Hubspot
Intercom
LATAM
Full-time
Customer Service