Manager, Customer Experience Technical - Remote

Overview

As the Manager, CX Technical, you will oversee a team of CX Representatives, ensuring exceptional customer experiences and effective customer service workflows.

In Short

• Lead a team of Customer Experience Representatives.
• Ensure team members are trained in best practices.
• Evaluate and improve customer service workflows.
• Handle escalated customer issues collaboratively.
• Develop metrics and KPIs for customer service performance.
• Collaborate with stakeholders to enhance customer experience.
• Provide up-to-date information on products and services.
• Motivate and coach team members for high performance.
• Align CX objectives with strategic goals.
• Work remotely within the UK.

Requirements

• Minimum of 7 years of related experience.
• 1-2 years of people management experience preferred.
• Strong leadership and team management skills.
• Experience in talent management.
• Demonstrated stakeholder management skills.
• Strong communication and interpersonal skills.

Benefits

• Opportunity to work in a collaborative environment.
• Remote work flexibility.
• Engagement in strategic customer experience initiatives.
• Professional development opportunities.
• Supportive company culture focused on simplicity and honesty.