Customer Experience Manager - Remote

Overview

The Customer Experience Manager will implement and monitor a continuous improvement policy for customer satisfaction, aligning with the company's strategies.

In Short

• Define and pilot the customer experience strategy.
• Analyze customer journeys to identify strengths and areas for improvement.
• Collaborate with internal teams for a seamless customer experience.
• Organize workshops to optimize customer experience.
• Monitor satisfaction indicators and propose action plans.
• Define and track relevant KPIs for measuring impact.
• Manage and develop a team of 3 people.
• Ensure active monitoring of trends in customer experience.
• Propose innovative solutions to enhance customer engagement.
• Work in a motivating and supportive environment.

Requirements

• 3 to 5 years of project management experience focused on customer experience.
• Previous team management experience required.
• Analytical skills to exploit customer data.
• Knowledge of the agro-food or B2B sector is a plus.
• Advanced proficiency in Office Suite, especially Excel and PowerPoint.
• Experience with customer satisfaction measurement tools.
• Professional English required.
• Strong organizational skills and ability to lead teams.
• Proactive and innovative mindset.

Benefits

• Permanent contract - Executive status.
• Salary package: remuneration over 13 months + performance bonus.
• 60% coverage of public transport costs.
• Comprehensive onboarding and continuous training.
• 15% discount on personal purchases.
• Company restaurant.
• Concierge service.
• Engaged company recognized for its good practices.
• Stimulating environment tailored to personal needs.