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Technical Customer Experience Specialist - Remote

Posted 15 weeks ago
Customer Service
Full Time
India

Overview

As Elementor’s Technical Customer Experience Specialist, you will be part of our advanced technical response team, receiving comprehensive technical training in Elementor’s technology and products.

In Short

  • Collaborate with team members to enhance customer experience.
  • Stay updated on Elementor’s new technology and services.
  • Learn the inner workings of Elementor tools.
  • Triage customer requests and drive resolutions.
  • Communicate with customers and liaise service requests.
  • Proactively engage with customers to facilitate product use.
  • Use communication tools to enhance customer experience.
  • Enhance customer service skills and develop expertise.
  • Share feedback to improve team performance.

Requirements

  • Strong proficiency in Elementor tools.
  • Experience with WordPress, HTML, CSS, and JavaScript.
  • Experience with web servers, hosting, cloud, and SaaS.
  • Experience with web development and inspection tools.
  • Knowledge of PHP and other coding languages is an advantage.
  • Web design/development background is an advantage.
  • Knowledge of web applications.
  • Ability to analyze and solve complex technical problems.
  • Fluent communication of complex technical ideas in English.
  • Organized, methodical, and courteous team player.

Benefits

  • Opportunities for professional growth.
  • Comprehensive technical training.
  • Work in a dynamic and innovative environment.
  • Be part of a leading website-building platform.
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Elementor

Elementor is the leading website-building platform for WordPress professionals, empowering web creators such as developers, designers, and marketers to craft their digital futures one pixel at a time. Since its inception in Israel in 2016, Elementor has expanded its reach to over 180 countries, powering more than 18 million websites, which accounts for over 11% of all websites globally. The company fosters an agile work environment that encourages creativity, professionalism, and collaboration among its employees, who are dedicated to enhancing the web creation experience. With a commitment to continuous development and support, Elementor is at the forefront of shaping the future of web creation.

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