IT & Helpdesk Specialist - Remote

Overview

We’re looking for a highly technical, service-oriented IT & Helpdesk Specialist to join our IT Team.

This role is perfect for someone passionate about solving problems, optimizing IT operations, and delivering an exceptional internal support experience.

The IT team at Elementor supports employees globally - from onboarding to offboarding - and is responsible for managing users’ equipment, accounts, licensing, hardware, software, and more. 

You’ll be the frontline of technical support, resolving complex hardware and software issues in alignment with predefined SLAs. You’ll also monitor, respond to, and manage requests through our IT service desk (Jira ITSM), support company-wide meetings (including AV and live-streaming), and ensure all internal systems run smoothly, securely, and efficiently.

In Short

• Provide technical support for end-users, troubleshooting software, hardware, and network connectivity issues.
• Manage and support Okta, Jamf, Intune, Slack, Google Workspace, and other SaaS applications.
• Oversee Jira ITSM for handling IT service requests, incidents, and projects.
• Organize and manage IT inventory and asset tracking.
• Take charge of meetups and all-hands meetings—from AV setup and live streaming to smooth, real-time troubleshooting—to ensure an engaging and seamless experience for both in-person and remote participants.
• Proactively identify and resolve IT issues, ensuring minimal disruption to operations.
• Implement and enforce IT security and compliance best practices.
• Collaborate with various teams to enhance IT processes and workflows.
• Document IT procedures, FAQs, and troubleshooting guides for internal use.
• Support onboarding and offboarding processes, ensuring efficient access provisioning and deprovisioning.
• Stay updated with the latest IT trends and recommend improvements for better efficiency.

Requirements

• Proven experience in IT support, system administration, or a similar role with a minimum of 3+ years in SaaS product companies – a must.
• Knowledge and experience with Okta, Jamf, Intune, Slack, and Google Workspace – a must.
• Experience with Jira ITSM for ticketing and IT project management – a must.
• Experience with IT stock management and maintaining an organized inventory.
• Ability to troubleshoot software, hardware, and networking issues efficiently – a must.
• Excellent customer service skills with the ability to provide a seamless support experience – a must.
• Experience managing and supporting meetups, cross-company meetings – a must.
• Ability to multitask and work effectively in a fast-paced environment – a must.
• Strong documentation and communication skills.
• Self-motivated with the ability to work independently and as part of a team.
• Certifications in relevant IT fields (e.g., ITIL, Jamf, Okta, Google Admin) are a plus.

Benefits

• Advantage - Automation & Workflows: Implement and manage IT automation processes using Torq and Okta Workflows to enhance efficiency and reduce manual workloads.