IT Helpdesk Specialist - Remote

Overview

FAAC Technologies, world leader in access automation, parking systems and access control, is looking for an IT Helpdesk Specialist to support users in resolving technical issues and ensuring the proper functioning of the company's IT infrastructure.

In Short

• Provide first-level technical support to users through the ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and update company software and devices.
• Manage access requests and configure user accounts.
• Document support activities and update the internal knowledge base.
• Collaborate with internal IT teams to resolve more complex issues.
• Configure and manage mobile devices such as Android and Apple.

Requirements

• Previous experience of at least 1 year in a helpdesk or technical support role.
• Troubleshooting skills and ability to resolve issues related to Windows workstations.
• Familiarity with Active Directory, Office 365, and IT management tools.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and customer orientation.
• Experience working with a ticketing system.
• Ability to work in a team and manage multiple requests simultaneously.
• Good knowledge of the English language.
• Availability for short trips to Italian offices.

Benefits

• Opportunity for a permanent contract after the initial 6 months.
• Work in a diverse and inclusive environment.
• Be part of a global leader in access automation.