Customer Experience Technical Writer - Remote

Overview

As a Technical Writer, you will be responsible for creating and maintaining a variety of documentation, including Standard Operating Procedures, training materials, and user manuals, ensuring that all content is tailored to meet the needs of both technical and non-technical audiences.

In Short

• Create and develop comprehensive documentation including Standard Operating Procedures, instruction manuals, training materials, policies, and work instructions.
• Collaborate with cross-functional teams to gather and define product and documentation requirements.
• Design and implement Salesforce Experience Cloud Sites using Salesforce Site Builder.
• Manage and maintain a Salesforce Knowledge instance across the organization.
• Translate complex technical information into clear, concise language.
• Review, proofread, and edit content produced by team members.

Requirements

• Proven experience in technical writing with a strong portfolio.
• Experience working in a global or international service environment.
• Demonstrated ability to take initiative and work independently.
• Working knowledge of Salesforce and Experience Cloud.
• Familiarity with basic HTML and CSS coding.
• Strong proofreading and editing skills.
• Excellent verbal and written communication skills.
• Ability to thrive in a fast-paced environment.
• Commitment to continuous learning and professional development.
• Minimum of a High School Diploma; a degree in a related field is preferred.

Benefits

• Work from home with a dedicated workspace.
• Flexible working hours.
• Opportunity to work in a global environment.
• Support for professional development.