Customer Success Engineer, Gig Vertical - Remote

Overview

This role is for a Customer Success Engineer to support the Gig vertical at First Advantage, focusing on API-driven background screening and identity workflows.

In Short

• Support gig customers with API integrations and scalable workflows.
• Translate technical concepts into actionable guidance.
• Work closely with customer engineering teams.
• Deliver technical demonstrations and walkthroughs.
• Capture customer feedback to improve API functionality.
• Maintain and improve API documentation.
• 4+ years in software engineering or similar role.
• Strong familiarity with RESTful APIs.
• Experience with Postman, Java, Node.js, Python.
• Strong project management skills.

Requirements

• 4+ years in software engineering or similar role; API experience required.
• Strong familiarity with RESTful APIs.
• Backend experience with Postman, Java, Node.js, Python.
• Strong writing skills for production-ready code.
• Technical support experience preferred.
• Ability to translate technical concepts into business concepts.
• Develop tools and processes for customer value realization.
• Strong project management skills and agile experience.

Benefits

• Remote work with occasional business travel.
• Medical, Vision, Dental, and supplementary benefits.
• 401k with employer match.
• Competitive Paid Time Off (PTO) and holidays.
• Access to new tech and growth opportunities.