Customer Success Engineer - Remote

Overview

As a Customer Success Engineer at Saga, you will connect product, tech, and customers, ensuring that legal teams derive real value from our AI platform.

In Short

• Act as the first point of contact for technical questions and product issues.
• Debug and reproduce customer-facing issues and escalate when needed.
• Investigate logs, errors, API requests, and AI workflow behavior.
• Translate customer pain points into clear insights for Product and Engineering.
• Create and maintain technical documentation, guides, and solution examples.
• Work closely with Engineering, Legal Research, Product, and Infra teams.
• Improve onboarding and self-serve support to reduce inbound tickets over time.

Requirements

• 3+ years of experience in a technical support or technical success role.
• Hands-on experience troubleshooting SaaS platforms, APIs, and integrations.
• Debugging skills with logs, errors, reproductions, and API flows.
• Interest in AI workflows including LLM usage, embeddings, RAG, and token limits.
• Clear written communication skills for documentation and user guidance.
• Ability to explain technical concepts to non-technical users.
• Fluency in English is required. Any additional European language is a plus.

Benefits

• A salary up to €42,000 per year depending on experience.
• Clear growth path towards technical leadership: Senior Engineer, Implementation Lead, or Product Management.
• High autonomy with freedom to experiment, decide, and build your own way.
• Remote first setup within EU time zones, with optional workspaces.
• A team that moves fast, thinks clearly, and builds with care.
• Annual learning budget for certification and conferences.
• Hardware and workstation equipment budget.
• Entrepreneurial energy at global scale.