Customer Success Engineer - Remote

Overview

As a Customer Success Engineer at Progress, you will help customers effectively use our solutions, ensuring their onboarding and growth journey is successful.

In Short

• Track key customer adoption KPIs.
• Own customer onboarding process post-sales.
• Conduct webinars and build training content.
• Engage with high touch customers for success.
• Identify problems and propose solutions.
• Recommend enhancements in systems and processes.
• Identify expansion plays for product adoption.
• Ensure customer adoption and retention.

Requirements

• 1-2 years of experience in Customer Success or related field.
• Bachelor's degree or equivalent experience preferred.
• Experience with SaaS B2B or B2C products.
• Highly passionate team player.
• Sharp attention to detail.
• Strong communication skills.
• Strong technical skills with a continuous learning mindset.
• Practical knowledge of ShareFile, RightSignature, or Podio is a strong advantage.

Benefits

• 30 days paid annual vacation.
• Extra day off for your birthday.
• Additional days off for volunteering.
• Premium healthcare and dental coverage.
• Flexible working hours and opportunity to work from home.
• Well-equipped gym on-site.
• Co-funded Multisport card.
• Daycare Center for children onsite.