Customer Success Engineer - Remote

Overview

As a Customer Success Engineer at Cribl, you will be the primary post-sales advocate for customers, ensuring they achieve their use cases and business outcomes with Cribl's solutions.

In Short

• Act as a trusted advisor driving the Customer Success lifecycle.
• Establish relationships with stakeholders to drive customer-centric initiatives.
• Inspire adoption and additional opportunities for Cribl value.
• Communicate effectively across teams as the voice of the customer.
• Track customer metrics to ensure observability and success.
• Mentor and coach team members in the Customer Experience organization.
• Work across time zones as a remote-first company.

Requirements

• 5+ years in a customer advocacy role with an engineering-first approach.
• Strong communication and relationship management skills.
• Experience with large enterprises in a high-growth environment.
• Knowledge of Observability, IT Operations, and data pipelines.
• Ability to drive product value through developing new use-cases.
• Strong engineering and problem-solving skills.
• Willingness to travel (up to 15%-20%).

Benefits

• Competitive salary based on experience.
• Generous benefits package including health, dental, and vision insurance.
• Paid holidays and time off.
• 401(k) and equity options.
• Discretionary company-wide bonus eligibility.