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Customer Success Engineer - Remote

Posted 6 weeks ago
Customer Service
Full Time
CA, USA

Overview

The Customer Success Engineer (CSE) serves as the technical backbone for Customer Success Managers (CSMs), providing on-demand technical and strategic support to help unlock the full value of solutions for customers.

In Short

  • Provide expert technical guidance to CSMs on strategic tasks.
  • Assist in resolving support cases, bugs, or feature requests.
  • Engage in customer-facing discussions when escalated.
  • Focus on specific issues rather than customers.
  • Promote knowledge transfer during interactions.
  • Collaborate with CSM managers to prioritize requests.
  • Document interactions and best practices.
  • Maintain clear boundaries with Professional Services.

Requirements

  • 8-10 years related experience.
  • BA degree in STEM or equivalent.
  • Preferred cybersecurity experience in the identity space.

Benefits

  • Competitive salaries and equity programs.
  • Full suite of medical, dental, and vision insurance.
  • Pension/retirement matching.
  • Generous discretionary time off and paid holidays.
  • Paid leave for new birth, adoption, and other family needs.
Delinea logo

Delinea

Delinea is a leading provider of privileged access management (PAM) solutions, dedicated to securing identities through centralized authorization. Formed in April 2021 from the merger of PAM leaders Centrify and Thycotic, Delinea offers a comprehensive platform that addresses the complexities of modern security needs across cloud and traditional infrastructures. The company focuses on eliminating identity-related threats by applying context and intelligence throughout the identity lifecycle. With a commitment to innovation, reliability, and a culture of respect, Delinea empowers organizations to manage access seamlessly while ensuring security teams maintain control. The company values diversity and collaboration, providing a supportive work environment that fosters career growth and meaningful contributions to making the world a safer place.

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