Customer Success Engineer - Remote

Overview

The Customer Success Engineer role at Hightouch focuses on empowering users to maximize the value of the Composable Customer Data Platform, requiring strong technical understanding and excellent communication skills.

In Short

• Work directly with users to provide technical support and guidance.
• Answer questions through various communication channels including Intercom and Slack.
• Collaborate with multiple teams such as Solutions Architects and Engineering.
• Adapt to a fast-paced startup environment and wear multiple hats.
• Engage in continuous learning and development.
• Utilize technical skills to understand API documentation and SaaS tools.
• Drive optimal customer experiences and contribute to the customer journey.
• Embrace a growth mindset and challenge the status quo.
• Work in a remote-first environment.
• Be a self-starter and a strong team player.

Requirements

• 2+ years in a customer-facing role.
• Technical background through experience or education.
• Conversant in SQL or willing to learn.
• Strong discovery and interpersonal skills.
• Intellectual curiosity and high ambition.
• Excellent verbal and written communication skills.
• Ability to adapt to an ever-changing work environment.
• Thorough understanding of the technology industry.

Benefits

• Remote-friendly work environment.
• Opportunity to work with leading companies.
• Focus on personal and professional growth.
• Collaborative and supportive team culture.
• Impactful role within a growing startup.