Customer Success Engineer - Remote

Overview

As a Customer Success Engineer (CSE) at ReversingLabs, you will serve as the primary technical advisor for a portfolio of enterprise customers, ensuring deployment success, system health, and technical adoption throughout the customer lifecycle.

In Short

• Own technical onboarding and deployment for enterprise customers.
• Conduct regular technical reviews to assess system health.
• Guide adoption and integration usage of cybersecurity solutions.
• Collaborate with Support and Engineering to troubleshoot technical issues.
• Partner with Customer Success Managers to align technical progress with account goals.
• Maintain customer-specific technical documentation.
• Participate in customer meetings and provide insights into usage metrics.
• Collect and share structured customer feedback with Product and Engineering.
• Travel to customer sites as needed (up to 5–10%; primarily remote).
• Other duties as assigned.

Requirements

• 5–6 years of experience in a customer-facing technical role.
• Hands-on experience with cybersecurity tools in enterprise environments.
• Strong communication skills for technical concepts.
• Proven success in building customer relationships.
• Skilled in troubleshooting technical issues.
• Experience with technical health checks and onboarding deployments is a plus.
• Bachelor’s degree in a technical field or equivalent experience.

Benefits

• Opportunity to work with cutting-edge cybersecurity solutions.
• Collaborative and supportive team environment.
• Chance to impact customer success and security maturity.
• Flexible work arrangements with remote options.
• Professional growth and development opportunities.