Customer Success Engineer - Remote

Overview

Cribl is a rapidly growing company looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a remote-first company, we empower our employees to do their best work, wherever they are.

In Short

• Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion.
• Become the trusted Cribl expert as customers build out observability pipelines to transform data in their organization.
• Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers.
• Communicate effectively to tech touch customers utilizing our customer success platform.
• Drive continued and expanded value by identifying new use cases, teams, and data sources.
• Work cross-functionally with sales, marketing, product, experience, and engineering teams.
• Keep customers healthy in their journey with Cribl.
• Inspire, mentor, and coach team members.
• Work across many time zones and occasionally perform duties outside standard working hours.

Requirements

• Minimum of 5 years in a related function with direct customer advocacy and engagement experience.
• Strong communication and relationship management skills.
• Experience with large complex enterprises in a high growth environment.
• Knowledge of Observability, Logs, Metrics, IT Operations, and Security.
• Ability to drive continuous product value by developing new use cases.
• Good technical and problem-solving skills.
• Willingness to travel as needed (up to 25%).
• Fluent in English.
• Experience with Data Engineering platforms (Splunk, Elastic, etc.).
• Working knowledge of major cloud providers (AWS, Azure, GCP).

Benefits

• Diversity drives innovation and inspires change.
• Building a culture where differences are valued and welcomed.
• All qualified applicants will receive consideration for employment without regard to protected characteristics.