Customer Success Engineer - Remote

Overview

The Customer Success Engineer will work closely with federal government clients to implement and scale workflow automation solutions, acting as a technical expert throughout the customer journey.

In Short

• Design and deploy automation workflows connecting various tools via APIs.
• Lead technical onboarding and implementation projects for federal customers.
• Deliver professional services engagements, including on-site work in secure environments.
• Educate customers on automation best practices and workflow optimization.
• Act as a key technical partner during customer expansion and success planning.
• Collaborate with Sales Engineers, CSMs, and Account Executives to grow federal presence.
• Serve as a thought leader through technical content and public presentations.
• Act as a voice of the customer internally to influence product development.
• Support cross-functional initiatives across product, marketing, and engineering teams.

Requirements

• Deep understanding of API integration and process optimization.
• Experience working with federal agency environments.
• Strong technical and problem-solving skills.
• Ability to thrive in fast-paced environments.
• Passion for automation and customer success.

Benefits

• Opportunity to work with top talent and innovative technologies.
• Collaborative work environment.
• Chance to influence product development directly.
• Engagement with high-impact professional services.