Customer Success Engineer - Remote

Overview

Stedi is building the world’s only API-first healthcare clearinghouse, enabling healthcare technology businesses to exchange critical transactions seamlessly.

In Short

• Join a fast-paced team as a Customer Success Engineer.
• Support customers from proof-of-concept to production.
• Collaborate with customers via dedicated Slack channels.
• Triage customer requests and provide technical support.
• Identify product gaps and communicate them to engineering.
• Contribute to documentation and knowledge bases.
• Utilize data to anticipate customer needs and improve retention.
• Capitalize on RCM expertise to assist peers across teams.

Requirements

• Expertise in revenue cycle management.
• Exceptional organizational skills and responsiveness.
• Deep customer empathy and relationship-building skills.
• Product mindset with the ability to identify gaps.
• Resourceful and self-motivated work ethic.
• Experience in customer-facing roles, ideally in customer success.
• Ability to work quickly and communicate effectively.

Benefits

• Work in a dynamic and innovative environment.
• Opportunity to impact the healthcare technology sector.
• Collaborative team culture.
• Potential for career growth within a funded startup.