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Customer Success Engineer - Remote

Posted 2 days ago
Customer Service
Full Time
Japan

Overview

The Customer Success Engineer will be part of Zscaler's global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. This role involves working collaboratively with Customer Success and Sales teams to drive adoption and value realization for customers.

In Short

  • Work collaboratively with Customer Success and Sales teams.
  • Engage with customers to provide technical recommendations.
  • Present at Customer User Groups on best practices.
  • Deliver internal technical sessions for Customer Success Managers.
  • Work cross-functionally with various teams.

Requirements

  • 4+ years of experience in customer-facing roles.
  • Strong communication skills in English and Japanese.
  • Ability to simplify technical content for various audiences.
  • Understanding of technology and business implications.
  • Ability to translate technical gaps into actionable steps.

Benefits

  • Various health plans.
  • Time off for vacation and sick leave.
  • Parental leave options.
  • Retirement options.
  • Education reimbursement.
Zscaler logo

Zscaler

Zscaler is a global leader in cloud security, dedicated to providing a secure, cloud-enabled digital future for its customers. The company prides itself on its Sales and Go-to-Market team, which consists of passionate professionals focused on nurturing trusted partnerships and delivering exceptional customer experiences. Zscaler's collaborative approach involves various teams, including Sales, Customer Success, and Technology Partnerships, working together to showcase the agility and power of cloud transformation. With a commitment to innovation and excellence, Zscaler aims to solidify its position as a frontrunner in the cloud security industry.

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