Customer Success Engineer - Remote

Overview

As a Customer Success Engineer at Clarifai, you will drive customer retention by ensuring smooth onboarding and continued success with the Clarifai platform, fostering customer loyalty and advocacy through high-touch support.

In Short

• Drive customer retention and loyalty through onboarding and support.
• Identify product gaps and relay feedback to Product and Engineering teams.
• Promote AI adoption and demonstrate new use cases to customers.
• Lead tailored onboarding sessions for successful AI/ML deployments.
• Assist with technical challenges and integration efforts.
• Conduct regular account audits and health checks.
• Maintain high responsiveness, including after-hours support.
• Collaborate with Product and Engineering teams to drive improvements.
• Deliver best practices for AI model deployment and performance optimization.
• Drive retention through regular touchpoints and semi-annual QBRs.

Requirements

• 3+ years in a customer-facing technical role.
• Technical experience in AI, machine learning, or computer vision.
• Proficiency in Python and experience with RESTful APIs.
• Experience integrating and deploying AI/ML models.
• Strong problem-solving abilities and proactive approach.
• Strong communication skills for technical and non-technical stakeholders.

Benefits

• Work in a leading AI company with innovative technology.
• Opportunity to foster customer relationships and loyalty.
• Collaborate with talented teams and industry leaders.
• Engage in continuous learning and professional growth.
• Be part of a diverse and inclusive workplace.