Customer Success Engineer - Remote

Overview

Tines is a smart, secure workflow platform designed to automate any manual task, empowering frontline teams to reduce monotonous work and free up valuable time and resources.

In Short

• Design and develop automation stories using Tines.
• Work closely with customers during onboarding and expansion.
• Educate customers on automation use cases.
• Partner with Customer Success Managers to develop success plans.
• Communicate customer needs across the organization.
• Support Professional Services engagements.
• Help shape processes in a fast-paced startup environment.
• 3+ years in a technical, client-facing role.
• Experience with APIs and software tools.
• Passionate about customer support and automation.

Requirements

• 3+ years of experience in a technical, client-facing role.
• Proven track record in supporting customers technically.
• Passion for becoming an expert in software solutions.
• Curiosity to learn new technologies.
• Experience reading API documentation.
• Degree in computer science or related experience.
• Experience in enterprise security tools is a bonus.
• Comfortable in a fast-paced environment.

Benefits

• Opportunity to work in a dynamic startup environment.
• Collaborate with cross-functional teams.
• Shape processes and support structures.
• Work remotely with flexible hours.
• Competitive salary and commission structure.