Customer Success Engineer - Remote

Overview

The Customer Success Engineering role at Hightouch is designed to empower users to maximize the value of the platform through technical support and collaboration across various teams.

In Short

• Work directly with users to enhance their experience with the platform.
• Answer questions via Intercom, Slack, phone, or email.
• Understand API documentation and SaaS tools.
• Collaborate with Solutions Architects, Engineers, Marketing, and Operations.
• Be a self-starter and comfortable with ambiguity.
• Adapt to a fast-paced startup environment.
• Engage in cross-functional collaboration.
• Drive optimal customer experiences.
• Participate in the growth of the company.
• Contribute to the customer journey.

Requirements

• 2+ years in a customer-facing role.
• Technical background through experience or education.
• Conversant in SQL or willing to learn.
• Strong discovery and interpersonal skills.
• Intellectual curiosity and high ambition.
• High proficiency in English.
• Ability to adapt to change.
• Understanding of the technology industry.

Benefits

• Location independent salary range of $85,000-$120,000 per year.
• Meaningful equity compensation in the form of ISO options.
• Early exercise options available.
• 10-year post-termination exercise window.