Customer Success Engineer - Remote

Overview

We are seeking a dynamic Customer Success Engineer to join our team and play a critical role in helping our Wrike customers maximize the value they gain from our platform.

In Short

• Provide advanced product-level expertise and showcase key workflows/integrations/automation.
• Lead efforts to drive product adoption through training sessions and workshops.
• Assess and address gaps in deployment and best practices.
• Ensure customers achieve operational excellence by adopting new features.
• Act as a strategic advisor to key stakeholders.
• Manage complex customer engagements and collaborate with account teams.
• Lead customer escalations and coordinate with internal teams.

Requirements

• 2+ years of experience in Customer Success or similar customer-facing role.
• Strong customer-centric mindset.
• Exceptional organizational skills.
• High degree of curiosity and willingness to learn.
• Experience in driving digital engagement campaigns is a plus.
• Solid understanding of business processes and negotiation.
• Ability to communicate effectively in English.

Benefits

• Comprehensive health coverage including medical, dental, and vision insurance.
• Life insurance and employer-paid short- and long-term disability.
• 401(k) plan with employer match.
• Generous parental leave policy.
• Flexible time off policy.
• $500 home office support stipend.
• 11 paid holidays and 2 volunteer days.