Customer Success Engineer - Remote

Overview

Customer Success Engineers (CSEs) are our customers’ primary technical point of contact, driving product onboarding, adoption/maturity and value attainment! You will enable our customers’ adoption of high-value product use cases and help integrate their HashiCorp tools into their software/development stacks. You will also mitigate on-time renewal risks by cementing the value of HashiCorp tools.

In Short

• Responsible for success of your assigned customer accounts throughout the customer journey, from onboarding through adoption and expansion/extension/renewal phases.
• Serve as a subject matter expert for our customers’ usage of our tools to solve business challenges.
• Establish and maintain an understanding of the overall HashiCorp technology portfolio.
• Understand and document customer goals, challenges, business objectives and technical requirements.
• Ensure the timely creation and upkeep of account health scores, notes, and calls to action in Gainsight.
• Partner with the aligned account sales team to identify and mitigate customer risk.
• Work cross-functionally with internal partners in product and engineering teams.
• Lead and coordinate account recovery actions for escalated customers.

Requirements

• 5 years experience with solution architecture, sales engineering, technical account management or equivalent experience.
• Proficiency and experience with software development, operations, security cloud, microservices, containers, and scheduling platform.
• Proficiency and/or knowledge of existing solutions in the same domain as HashiCorp tools.
• Exceptional communication skills, including experience developing and delivering technical content.
• Passion for learning and working with new technologies.
• Ability to work well in a highly-dynamic environment focused on outstanding Customer service.
• Experience planning projects and leading customers through implementations.
• Comfort working with and advising both technical and business partners.
• Fluency in understanding and empathizing with customer organizational pain.
• Expertise in driving adoption of product use cases.
• Skill in identifying and addressing customer risk.
• Comfort working on hybrid mode (2 days remote and 3 days at the office per week).
• Up to 50% travel required.

Benefits

• Opportunity to work with cutting-edge technologies.
• Dynamic work environment.
• Professional growth and development opportunities.
• Collaborative team culture.