Customer Success Engineer - Remote

Overview

The Customer Success Engineering role at Hightouch is designed to empower users to maximize the value of the platform through technical support and collaboration across various teams.

In Short

• Work directly with users to enhance their experience with the platform.
• Answer questions via Intercom, Slack, phone, or email.
• Understand API documentation and SaaS tools.
• Collaborate with Solutions Architects, Engineers, Marketing, and Operations.
• Be a self-starter and comfortable with ambiguity.
• Adapt to a fast-paced startup environment.
• Engage in cross-functional collaboration.
• Drive exceptional customer experiences.
• Maintain a focus on customer satisfaction.
• Participate in the growth and development of the company.

Requirements

• 2+ years in a customer-facing role.
• Experience supporting enterprise customers.
• Technical background through experience or education.
• Conversant in SQL or willing to learn.
• Strong discovery and interpersonal skills.
• Intellectual curiosity and ambition.
• Excellent verbal and written communication skills.
• Ability to adapt to changing environments.
• Understanding of the technology industry.
• Located in Central or Mountain timezone.

Benefits

• Remote-first policy.
• Opportunity for growth and impact.
• Collaborative work environment.
• Engagement with a diverse team.
• Work with leading companies and technologies.