Customer Success Engineer - APAC - Remote

Overview

The Customer Success Engineering role at Hightouch empowers users to maximize their value from the platform, requiring strong organizational skills and technical understanding.

In Short

• Customer-facing role focused on ensuring user satisfaction.
• Requires strong organizational and multitasking abilities.
• Engage with users via Intercom, Slack, phone, or email.
• Technical understanding of API documentation and SaaS tools is essential.
• Collaborate closely with various teams within the organization.
• Opportunity to impact the customer journey significantly.
• Must be a self-starter and comfortable with ambiguity.
• 5+ years of experience in a customer-facing role preferred.
• Conversant in SQL or willing to learn.
• Location independent with a remote-first policy.

Requirements

• 5+ years in a customer-facing role.
• Technical background through experience or education.
• Conversant in SQL or willing to learn.
• Strong discovery and interpersonal skills.
• Intellectual curiosity and high ambition.
• High proficiency in English.
• Ability to adapt to an ever-changing work environment.
• Thorough understanding of the technology industry.

Benefits

• Salary range of $85,000 - $120,000 per year.
• Meaningful equity compensation in the form of ISO options.
• Early exercise and a 10-year post-termination exercise window.
• Opportunity to work in a remote-first environment.
• Be part of a startup culture with growth opportunities.