Customer Success Engineer - Remote

Overview

The Customer Success Engineer will partner with Account Executives to serve valued customers in the post-sales cycle, ensuring a seamless experience and guiding the implementation of best practices.

In Short

• Act as the post-sale point of contact for technical inquiries.
• Lead service delivery to ensure timely delivery and successful deployments.
• Educate customers on AuthZed product concepts.
• Guide customers towards best-practice implementations.
• Identify and secure new sales opportunities.
• Collect and deliver customer feedback to internal teams.
• Monitor customer health and flag churn risks.
• Build relationships to achieve customer loyalty.

Requirements

• 3+ years in a customer-facing role in the software industry.
• Experience with Fortune 1000 engineering organizations.
• Bachelor’s or Master’s in Computer Science or related field.
• Hands-on experience with relational databases and SQL.
• Proficient in cloud environments and Kubernetes.
• Skilled in programming languages like Go, Javascript, Java, or Python.
• Experience with HTTP or gRPC APIs.
• Strong communication and analytical skills.
• Experience in conducting technical demos and presentations.
• Ability to adapt to changing requirements.

Benefits

• Opportunity to work with cutting-edge technologies.
• Flexible working environment.
• Collaborative team culture.
• Professional development opportunities.
• Access to open-source projects.