Customer Success Engineer - Remote

Overview

As a Customer Success Engineer, you are not only our customers' technical champion, but also an experienced software engineer adept at navigating the complexities of programming and DevOps ecosystems.

In Short

• Design and implement efficient code checking and dependency checking mechanisms using Maven and Gradle.
• Serve as the primary technical point of contact for our customers, offering expert guidance during pre-sales and post-sales stages.
• Customize security solutions to suit customers' environments and develop tailored solutions as needed.
• Act promptly on technical issues, applying advanced troubleshooting skills.
• Build lasting relationships with a broad spectrum of customers.
• Collaborate with engineering teams to translate customer feedback into product improvements.
• Promote robust security practices and empower developers to write secure code.
• Lead and manage technical integration projects.
• Participate in a selection process that includes multiple interview stages.

Requirements

• Solid experience in software engineering, with 6 to 10 years of experience in programming languages (preferably Python), application security, and DevOps practices.
• Proven experience developing customized technical solutions and client-facing roles.
• A passionate advocate for customer success, focused on building secure and scalable solutions.
• Exceptional communication skills, able to simplify complex technical topics.
• Proactive approach to problem solving, anticipating customer needs.
• Fluency in English at Upper Intermediate level is required.

Benefits

• Competitive compensation.
• Dedicated support.
• Flexibility of remote work.
• Dynamic environment fostering collaboration and professional advancement.