Customer Success Engineer - Remote

Overview

The Customer Success Engineer will assist customers with their expansions and technical issues, ensuring they receive maximum value from Kneat's products.

In Short

• Assist customers in achieving success with Kneat's application.
• Provide pre and post-sale support to the sales team.
• Conduct training for customers on the Kneat system.
• Act as a Subject Matter Expert for Kneat's technology.
• Identify business process improvements for customer satisfaction.
• Work closely with sales on account strategies.
• Ensure success of customer pilots through effective training.
• Support product development with customer feedback.
• Travel to client sites as required.
• Complete additional duties as assigned.

Requirements

• Degree in Engineering or Science.
• Experience in the Life Sciences Industry.
• Strong stakeholder/customer management skills.
• Understanding of project management processes.
• Excellent verbal and written communication skills.
• Strong organizational and problem-solving skills.
• Positive attitude and team player.
• Customer-oriented and self-initiated.
• Ability to speak/write a second language is a plus.

Benefits

• Collaborative and energetic company culture.
• Competitive salary and benefits.
• Flexible work arrangements.
• Health benefits.
• Training and professional development opportunities.