Customer Success Engineer - Remote

Overview

Cribl is a remote-first company looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As the data engine for IT and Security, Cribl helps organizations solve their most pressing data needs.

In Short

• Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion.
• Become the trusted Cribl expert as customers build out data pipelines to transform data in their organization.
• Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs.
• Drive adoption and expansion of existing use cases and develop additional use cases with customers.
• Ensure smooth operations for customers including use case initiatives and troubleshooting efforts.
• Communicate and collaborate cross-functionally with sales, marketing, product, and engineering teams.
• Inspire, mentor, and coach team members within the Customer Experience organization.
• May require stand-by, on-call, or off-hours duties.

Requirements

• Minimum of 5 years in a related function with direct customer advocacy experience.
• Customer-first mindset with excellent communication and relationship management skills.
• Proven track record with large complex enterprises in a high growth environment.
• Experience with Observability, Logs, Metrics, IT Operations, and Security.
• Ability to drive continuous product value by developing new use cases.
• Quick learner with strong technical and problem-solving skills.
• Willingness to travel as needed (up to 25%).
• Reside in Southern California, Phoenix, or Nevada.

Benefits

• Competitive salary range of $91,200 - $155,000.
• Generous benefits package including health, dental, and vision insurance.
• Paid holidays and paid time off.
• Fertility treatment benefit, 401(k), and equity options.
• Eligibility for a discretionary company-wide bonus.