Customer Success Engineer - Remote

Overview

The Customer Success Engineer (CSE) provides deep subject matter expertise on Moveworks technical and product solutions and best practices in order to drive value for Moveworks customers. As a CSE at Moveworks, you will be joining our Professional Services organization to work alongside a Customer Success Manager from our Customer Success organization to understand product requirements, and then you will drive all technical aspects around post-sales engagement with the end goal of delivering the Moveworks AI platform to customers. You will play an advisory role to customers, build long-term strategic relationships with both customers and partners and ensure optimal customer experience and outcomes. Each of our team members is extremely hands-on, push boundaries, and deliver high quality results. You'll be the technical customer advocate internally and have the opportunity to work closely with Product Management, Engineering and R&D teams and help to influence the product features based on feedback from customers. This role is dynamic and highly cross-functional. If you’re ready to do the best work of your career and help build an enduring company in the process, we would love to meet you!

In Short

• You will work with customers to gain a deep understanding of their business processes, system environments and employee service infrastructure (IT, HR, Finance, procurement, etc.).
• You will integrate and implement Moveworks solutions to customers' platform and backend systems in a secure and performant manner.
• You will provide consulting for customers to advise them on how to best achieve their use cases by leveraging the Moveworks Platform.
• You will work closely with engineering and product teams on new product rollouts to ensure scheduled targets are met during implementation, and onboarding.
• You will be our customer advocate in influencing product roadmap, product improvements, and product feedback.
• You will serve as a point of escalation for complex technical support issues.
• You will be expected to track your time on a weekly basis.

Requirements

• You have 2+ years relevant work experience in a customer-facing technical role such as customer success engineer, solution engineer, consulting engineer, or implementation consultant.
• You have hands-on/practical experience around using REST APIs and reading documentation to quickly build expertise around a new API.
• You have a good understanding of data modeling and data pipelines.
• Your passion for understanding customers’ use cases, identifying gaps and resolving issues in the product is undeniable.
• You are proficient in writing scripts or automations in iPaas / APIM tools such as Workato, Azure Functions, AWS Lambdas, or other Cloud services.
• You are confident in your communication and interpersonal skills.
• You have a great track record of driving successful technical adoption with medium to large-sized projects.
• You have hands-on experience in administering and deploying enterprise solutions.
• You have working knowledge of IT infrastructure and integrating large SaaS platforms.
• Familiarity with enterprise ITSM platforms (e.g. ServiceNow, Jira Service Desk, Salesforce Service Cloud) and IDAM solutions (e.g. Okta, Active Directory) is a plus.
• You are proficient in Python, Java, Javascript and scripting languages like Powershell or Bash.
• You have familiarity with Linux and Windows environments and using the command line.
• You possess a bachelor’s degree or higher in Computer Science or a related field.
• You are willing to travel 10 - 25% of the time.

Benefits

• Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.