Renewals Manager - West - Remote

Overview

As a Renewals Manager at Tines, you will be responsible for managing the entire renewal lifecycle for our customers, playing a critical role in driving retention, reducing churn, and maximizing net revenue retention through seamless and strategic renewal processes.

In Short

• Own and manage the complete renewals process for Tines' customer portfolio.
• Proactively identify and engage with accounts approaching renewal.
• Develop and execute advanced renewal strategies.
• Collaborate with Customer Success Managers and Account Executives.
• Track and analyze renewal metrics.
• Identify upsell and cross-sell opportunities.
• Develop and implement standardized renewal processes.
• Negotiate renewal terms and conditions.
• Maintain accurate customer data in our CRM system.
• Build strong relationships with technical stakeholders.

Requirements

• 3-5 years of experience in renewals or account management.
• Demonstrated success in achieving targets and managing customer relationships.
• Experience with technical products, preferably in cybersecurity or SaaS.
• Strong negotiation and communication skills.
• Understanding of SaaS metrics and recurring revenue models.
• Experience using CRM systems (Salesforce preferred).
• Excellent organizational skills.
• Self-motivated with the ability to work independently.

Benefits

• Opportunity to work remotely.
• Collaborative company culture.
• Focus on individual growth and integrity.
• Engagement with a diverse range of customers.
• Potential for career advancement.