Renewals Manager - Remote

Overview

The Renewals Manager is a critical role within the Sales team at Redwood Software, responsible for driving the successful renewal of existing customer contracts and maximizing customer retention.

In Short

• Manage the entire contract renewal lifecycle, from initial contact with the customer to contract signing.
• Collaborate with Sales to ensure customer satisfaction and identify potential expansion opportunities.
• Proactively engage with customers to understand their needs and build strong relationships.
• Negotiate contract terms and pricing with customers.
• Work closely with Sales to hand off leads for upsell and cross-sell opportunities.
• Maintain accurate records of renewal activities and track key metrics.
• Forecast renewal revenue and provide regular updates to management.
• Develop and execute renewal strategies to achieve or exceed renewal targets.
• Continuously improve the renewal process and contribute to best practices.
• Stay up-to-date on Redwood Software's products and services, as well as industry trends.

Requirements

• 3+ years' experience in renewals management, account management, or a related field.
• Proven track record of achieving or exceeding renewal targets.
• Strong negotiation and communication skills, both written and verbal.
• Excellent relationship-building skills.
• Ability to understand customer needs and identify opportunities for growth.
• Strong analytical and problem-solving skills.
• Experience with CRM systems (e.g., Salesforce) and other sales tools.
• Ability to work independently and as part of a team.
• Highly organized and detail-oriented.

Benefits

• Opportunity to work with a global team of automation experts.
• Engage in a culture that values customer success and teamwork.
• Potential for career growth and development.
• Work in a dynamic and innovative environment.
• Flexible work arrangements.