Renewals Manager - Remote

Overview

The Renewals Manager delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention.

In Short

• Maximize customer retention rates through effective sales techniques over the phone, video and email.
• Execute the renewal process to ensure ARR is retained or expanded.
• Evaluate license usage and complete the true-up requirements.
• Understand and align customer’s business needs and goals to generate renewal quotes.
• Provide renewals administration support to Renewals Managers and Account Executives.
• Ensure that renewals are closed on a timely basis.
• Collaborate with Sales and Customer Success Managers on renewals strategy.
• Liaise with customers to ensure POs and order forms are accurately completed.
• Help design best practices and methodologies for the renewals organization.
• Provide coverage of larger, more strategic and complex opportunities.

Requirements

• Related sales or customer experience.
• Demonstrated experience with B2B software sales.
• Experience with subscription GTM approaches.
• Effective communicator with strong interpersonal skills.
• Motivated, driven, and results-oriented.
• Strong negotiation, presentation, and closing skills.
• Preferred experience with technical products.
• Experienced in driving renewals with predictability.
• Proven ability to lead renewals with high gross retention.
• Demonstrated ability to drive larger, complex transactions.

Benefits

• Benefits to support your health, finances, and well-being.
• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental leave.
• Home office support.