Customer Success Engineer - Remote

Overview

As a Customer Success Engineer at CVEDIA, you will play a vital role in ensuring that customers successfully implement and utilize our AI-driven video analytics solutions, providing technical support and guidance.

In Short

• Work remotely as a Customer Success Engineer.
• Guide customers through installation and configuration of software.
• Provide expert technical consultation tailored to customer needs.
• Improve product documentation for better customer understanding.
• Advocate for customers by analyzing feedback for product development.
• Engage with customers to ensure effective use of solutions.
• Utilize skills in Windows and Linux for software optimization.
• Familiar with remote support tools for troubleshooting.
• Work with virtual machines for testing product variants.
• Develop video tutorials for customer support.

Requirements

• Strong technical foundation and customer-first mindset.
• Experience with multi-OS environments (Windows and Linux).
• Ability to analyze log files for troubleshooting.
• Proficient in using screen recording tools.
• Excellent communication skills with enterprise customers.
• Adaptability and willingness to learn new technologies.

Benefits

• Receive full support and hands-on training.
• Explore career growth opportunities in AI and video analytics.
• Work with innovative technology in a fast-growing company.
• Enjoy a flexible remote work schedule.
• Be part of a passionate and supportive team.