Customer Success Engineer - Remote

Overview

As a Customer Success Engineer at CVEDIA, you will be the technical bridge between our AI-driven analytics products and our customers, ensuring they derive maximum value from our solutions.

In Short

• Guide customers through the installation and configuration of video analytics software.
• Provide expert technical guidance tailored to customer needs.
• Improve product documentation for better customer usability.
• Gather customer feedback to inform product development.
• Actively use technology and provide usability feedback.
• Join customer calls to provide technical expertise.

Requirements

• Comfortable working with Windows and Linux.
• Familiar with remote support tools.
• Ability to inspect log files for error identification.
• Track performance bottlenecks in real-time data processing.
• Proficient in using virtual machines for testing.
• Skilled in creating video tutorials for customer support.
• Comfortable navigating complex organizations.
• Ability to translate technical challenges into practical solutions.
• A willingness to learn and adapt continuously.

Benefits

• Receive full support and training during onboarding.
• Freedom to explore interests and develop your career.
• Work on innovative AI-powered video analytics.
• Join a company with long-term career opportunities.
• Work remotely with a flexible schedule.
• Collaborate with a passionate and supportive team.