Senior Customer Success Engineer - Remote

Overview

As a Senior Customer Success Engineer at ReversingLabs, you will serve as the technical owner and trusted advisor for our most strategic customers, focusing on delivering a seamless and impactful customer experience throughout the lifecycle.

In Short

• Serve as the primary technical point of contact for assigned strategic accounts.
• Drive onboarding and deployment efforts, ensuring technical go-live within defined SLAs.
• Conduct regular technical reviews to assess system health and provide remediation guidance.
• Monitor product usage and lead enablement sessions to increase feature adoption.
• Collaborate with Customer Success Managers and Solution Architects.
• Lead technical deep dives and provide insights on system performance.
• Triage and resolve complex technical escalations.
• Provide structured feedback to Product teams based on customer needs.
• Support expansion planning with architectural guidance for new use cases.
• Maintain customer-specific technical documentation.

Requirements

• Proven experience in a technical advisory role within cybersecurity.
• Hands-on experience with application security tools and threat detection platforms.
• Strong ability to build technical trust and influence cross-functionally.
• Excellent communication and stakeholder management skills.
• Demonstrated success in identifying risks and driving adoption.
• Experience leading technical QBRs and maintaining documentation.
• Strong analytical and problem-solving skills.
• Bachelor's degree in a technical or related field.
• 6–8 years of relevant experience in a customer-facing role.

Benefits

• Opportunity to work with leading cybersecurity solutions.
• Collaborative work environment.
• Professional development opportunities.
• Impactful role in customer success and security.
• Access to cutting-edge technologies.