Senior Customer Success Engineer - Remote

Overview

The Senior Customer Success Engineer at Freshworks will enable strategic customers to quickly realize business value through the implementation of Device42 software, combining technical expertise with a passion for customer success.

In Short

• Achieve fast time to value for customers through software installation and configuration.
• Partner with Customer Success Managers to drive customer success and identify upsell opportunities.
• Champion customer needs and escalate issues as necessary.
• Establish strong relationships with clients and gather regular feedback.
• Manage customer engagement until they are in production.
• Anticipate risks to customer engagement with Device42 products.
• Analyze product feedback and communicate it to the product team.
• Conduct meetings with customers and internal teams to address challenges.
• Build relationships with partners to enable their success.
• Report key customer metrics to ensure visibility into customer health.

Requirements

• 5-7+ years of relevant experience in technical implementation or similar roles.
• Able to explain technical concepts to diverse audiences.
• Excellent communication skills, both written and verbal.
• Experience managing multiple accounts in a fast-paced environment.
• Willingness to work cross-functionally with various teams.
• Experience with enterprise ITSM and discovery software.
• Knowledge of cloud providers, Windows and Linux administration.
• Familiarity with networking and storage solutions.
• Bonus for experience with ServiceNow and Jira.

Benefits

• Comprehensive dental, medical, and vision insurance.
• Equity and Employee Stock Purchase Plan (ESPP).
• Flexible paid time off (PTO) and spending benefits.
• Commuter benefits and wellness programs.
• Adoption and parental leave benefits.