Senior Customer Success Engineer - Remote

Overview

The Senior Customer Success Engineer at Vercel is responsible for resolving customer concerns, creating and improving internal tooling, and engineering solutions to enhance customer experience.

In Short

• Solve interesting cases for Vercel customers.
• Troubleshoot customer issues alongside our engineering team.
• Work with other Vercel teams to provide advice and assistance internally and externally.
• Develop and improve internal tools alongside engineering.
• Specialize in a few product areas and own them within the team.
• Improve existing and identify new internal documentation, processes, and policies.
• Assist Customer Success Managers with Enterprise requests.

Requirements

• Lead by example and provide feedback to mentor other team members.
• Awareness or exposure to web development and a passion for resolving root causes.
• Enjoy engineering solutions to resolve recurring problems.
• Experienced with incident management and procedural communication.
• Exceptional communication skills.
• Comfortable working with a fully remote, globally distributed team.
• Passion for delivering an exceptional customer experience.
• Available to work up to 1 in 5 weekends.
• 3+ years of experience in a highly technical support role.

Benefits

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - mentorship and events to build your network and skills.
• Flexible Time Off.
• Gear and WFH budget provided.