Senior Customer Success Engineer - Remote

Overview

We’re looking for a Senior Customer Success Engineer to join our Customer Success team. You will be the Rasa expert that our Enterprise customers will collaborate with as their trusted partner to accelerate their adoption of Rasa’s solutions with project deliverables throughout the term of the residency.

In Short

• Collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products.
• Provide technical guidance and strategic advice to help customers optimize their AI assistants.
• Support customers through proactive and reactive issue resolution.
• Provide consultative advice to optimize the performance of customers’ Rasa deployments.
• Champion an environment for ongoing strategic customer success.
• Capture and communicate customer insights to product and engineering teams.
• Participate in internal training and education sessions.

Requirements

• Minimum of 5 years of professional work experience with Rasa or equivalent.
• Experience serving as part of a key customer leadership team.
• Experience with either Python or Full Stack apps that run in the cloud.
• DevOps experience with Kubernetes is a plus.
• Ability to act as an industry-encouraging leader.

Benefits

• Flexible hours and a dedicated remote budget.
• Stipend for professional development fund & 6 paid education days.
• 26 days of PTO.
• Provision of a Macbook and other tech.
• Regular remote team events and an annual company-wide offsite.
• Health benefits Private Health optional (Serbia Only).