Senior Customer Success Engineer - Remote

Overview

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Senior Customer Success Engineer in Texas.

We are seeking a highly skilled and customer-focused Senior Customer Success Engineer to join a growing technical team. This role involves supporting enterprise clients by implementing and integrating advanced application security solutions, providing expert troubleshooting, and ensuring the smooth adoption and optimization of a cutting-edge software delivery platform. You'll serve as a trusted advisor to key accounts, helping them achieve business goals through deep product knowledge and strategic guidance. The ideal candidate is a technical expert with strong experience in AppSec, DevOps, and Kubernetes, combined with a passion for delivering exceptional client outcomes.

In Short

• Serve as the main technical contact for a portfolio of strategic customers
• Guide clients through onboarding, configuration, and ongoing optimization of platform usage
• Handle Tier 1–3 support requests, driving fast and effective resolution
• Collaborate with Customer Success Managers to provide an integrated support experience
• Create and maintain technical documentation, best practices, and solution guides
• Act as the subject matter expert on platform modules and integrations
• Provide insights and feedback to product and engineering teams to improve the customer journey
• Support on-premise deployments and cloud-native environments, especially on Kubernetes

Requirements

• Strong experience in AppSec, DevOps, and Kubernetes
• Excellent troubleshooting skills
• Ability to create technical documentation
• Strong communication skills to interact with clients
• Experience in customer support roles

Benefits

• Opportunity to work with cutting-edge technology
• Collaborative team environment
• Career growth opportunities
• Flexible working conditions
• Competitive salary and benefits