Customer Success Engineer - Remote

Overview

Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet stack before they impact their business. The Catchpoint platform offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications and APIs.

Catchpoint is an equal opportunity employer that strongly prohibits Discrimination and Harassment of any kind. We celebrate diversity and are committed to creating an inclusive and engaging environment for all employees. We welcome applications from all candidates and look forward to receiving yours!

In Short

• Drive customer success as a trusted partner.
• Ensure onboarding excellence and effective performance monitoring.
• Educate clients about product features throughout their contract lifecycle.
• Identify client usage gaps and collaborate to drive up-sell opportunities.
• Build relationships and assist with account education.
• Contribute to customer case studies, knowledge base articles, and webinars.
• Travel to customer locations as needed.
• Research internet-related events impacting customer applications.
• Stay updated through workshops and professional publications.
• Collaborate with engineering teams to identify product opportunities.

Requirements

• 4-7 years of experience in a customer facing/technical consulting role.
• Understanding of web and internet technologies.
• Familiarity with Integration tools in Synthetic and APM industry.
• Basic knowledge of TCP/IP protocols.
• Knowledge of the web-performance industry is a plus.
• Good analytical and data triangulation abilities.
• Self-motivated and organized.
• Exceptional verbal and written communication skills.
• Bachelor’s degree in Engineering or related fields.

Benefits

• Work with a diverse team and global customers.
• Opportunities for professional development.
• Inclusive and engaging work environment.
• Contribution to meaningful customer success initiatives.
• Flexible working conditions.