Enterprise Customer Success Manager - Remote

Overview

Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet stack before they impact their business. The Catchpoint platform offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications and APIs.

In Short

• Assume full accountability of the customer journey, from Onboarding through Renewal, Cross-sell, and Up-sell.
• Conduct regular business reviews and monitor account health to drive account retention and expansion.
• Align Catchpoint’s value to the client’s organization, goals, and challenges.
• Drive engagement and adoption of Catchpoint’s platform.
• Transform clients into partners, developing champions and obtaining executive alignment.
• Champion your customer’s success by supporting and highlighting their professional achievements and growth.
• Serve as the voice of the customer within Catchpoint.
• Collaborate cross functionally with all parts of the business to ensure an exceptional customer experience.

Requirements

• Bachelor's degree or equivalent and 3+ years of experience managing a portfolio of clients.
• Comfortable presenting to a room, aided by strong written and verbal communication skills.
• Confident, high energy, self-motivated and a true team player.
• Experience persuading and satisfying senior and executive level customer contacts.
• Demonstrated ability and desire to work and excel in a fast-paced environment.
• Excellent multitasking and project management skills.
• Understanding of Internet and web applications with a desire to learn new technologies.
• Ability to understand and articulate technical concepts and derive solutions.
• Must possess a proven understanding of corporate business world, prior experience in SaaS preferred.
• Proficiency in SFDC and MS Office is a must.

Benefits

• Comprehensive medical, dental, and vision care.
• 401(k) plan with company match.
• Paid time off.
• Employee wellness perks.
• Competitive equity package.
• Variable compensation may be included.