Customer Success Engineer - Remote

Overview

Catchpoint is the Internet Resilience Company™.  The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet stack before they impact their business. The Catchpoint platform offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications and APIs.

Catchpoint is an equal opportunity employer that strongly prohibits Discrimination and Harassment of any kind. We celebrate diversity and are committed to creating an inclusive and engaging environment for all employees. We welcome applications from all candidates and look forward to receiving yours!

#LI-REMOTE

In Short

• Drive customer success and engagement.
• Onboard customers and ensure effective performance monitoring.
• Educate clients on product features and capabilities.
• Identify client usage gaps and collaborate with sales.
• Build relationships and assist with account education.
• Create content for case studies and knowledge bases.
• Travel to customer locations as needed.
• Research internet-related events impacting applications.
• Collaborate with engineering and product management teams.
• Contribute to client renewals and up-sell opportunities.

Requirements

• 4-7 years of experience in a customer facing/technical consulting role.
• Understanding of web and internet technologies.
• Familiarity with integration tools and REST APIs.
• Basic knowledge of TCP/IP protocols.
• Good analytical and data triangulation abilities.
• Self-motivated and detail-oriented.
• Exceptional verbal and written communication skills.
• Bachelor’s degree in Engineering/BCA/MCA/BSC/MSC.

Benefits

• Work with a diverse and inclusive team.
• Opportunity to shape customer experiences.
• Engage with global customers across various sectors.