Enterprise Customer Success Manager - Remote

Overview

People.ai is an AI-powered foundational data platform that helps customers unlock go-to-market success and growth by providing sales, marketing, and revenue operations teams with enhanced pipeline visibility, actionable insights, and a single source of truth for all sales activities.

In Short

• Act as a trusted advisor to enterprise customers in maximizing their investment in People.ai.
• Manage a $5M+ book of business ensuring high customer retention and advocacy.
• Build and execute strategic success plans with clear business objectives.
• Own the customer lifecycle from onboarding to growth.
• Identify key adoption milestones for seamless integration into customer workflows.
• Collaborate with Sales, Services, Product, and Marketing teams for cross-functional adoption.
• Drive renewals and plan for customer growth in partnership with Sales and Revenue Operations teams.
• Provide product feedback to influence the roadmap.
• Contribute to customer marketing efforts through case studies and references.

Requirements

• 7-10+ years of experience in Customer Success, Account Management, or Consulting.
• Experience managing enterprise customers with high complexity and multiple stakeholders.
• Deep understanding of Sales, Marketing, and Revenue Operations workflows.
• Strong experience in customer engagement, renewals, and expansion planning.
• Proficiency in Salesforce and AI-driven sales tools is a plus.
• Ability to travel 15% for customer meetings and success milestones.
• Experience as a strategic advisor and analytical storyteller.
• Consultative approach with a deep understanding of sales and marketing operations.
• Proven ability to manage multiple complex accounts effectively.
• Ability to anticipate challenges and pivot strategies when needed.

Benefits

• Market Leader in AI-Driven Revenue Intelligence.
• High-Impact Role with strategic portfolio ownership.
• Collaborative and fast-paced culture valuing innovation.
• Career growth and learning opportunities.